AI Incident: A Policy Breach or Model Defect — Board AI Liaison

Situation

Board AI liaison in a manufacturer piloting shop-floor copilot tools has one working extract — incident log of hallucinated citations in a legal memo — after a customer complaint that a chatbot invented a refund policy. If incident log of hallucinated citations in a legal memo cannot support a generative-AI incident is, the honest AI Governance output is hold.

Decision

Board AI liaison in a manufacturer piloting shop-floor copilot tools must choose A generative-AI incident is a policy breach / A model defect using incident log of hallucinated citations in a legal memo after a customer complaint that a chatbot invented a refund policy.

Hypotheses to test

• The population in incident log of hallucinated citations in a legal memo is the one a customer complaint that a chatbot invented a refund policy named, so A generative-AI incident is a policy breach follows for this Inventory and Regulatory Fit file.
• The population in incident log of hallucinated citations in a legal memo is adjacent only to a customer complaint that a chatbot invented a refund policy; A model defect is the honest AI Governance call.
• A manufacturer piloting shop-floor copilot tools already contained a customer complaint that a chatbot invented a refund policy before incident log of hallucinated citations in a legal memo arrived; no new Inventory and Regulatory Fit path.
• Provenance on incident log of hallucinated citations in a legal memo after a customer complaint that a chatbot invented a refund policy is broken; do not pick A generative-AI incident is a policy breach or A model defect yet.

Analysis required

• Reproduce the incident row in incident log of hallucinated citations in a legal memo and say whether it ever touched production data.
• Split policy-or-governance failure from a model defect using prompts, outputs, and human edits in incident log of hallucinated citations in a legal memo.
• Reproduce the incident row in incident log of hallucinated citations in a legal memo and say whether it ever touched production data.
• For this AI Governance Inventory and Regulatory Fit file, read incident log of hallucinated citations in a legal memo against a customer complaint that a chatbot invented a refund policy and write the one fact that would move a generative-AI incident is for board AI liaison.