Assess whether a top customer is actually sticky (f6e96d)
August 31, 2026 · SmartSolo
Situation
A CIM that omitted a material litigation put customer concentration and termination-for-convenience clauses in front of customer-contract risk reviewer in a strategic buyer looking at a carve-out from a conglomerate. This M&A Due Diligence / Separation and Integration close is a top customer is actually sticky from customer concentration and termination-for-convenience clauses, and the live options are Proceed, Reprice, Walk.
Decision
Customer-contract risk reviewer in a strategic buyer looking at a carve-out from a conglomerate must choose Proceed / Reprice / Walk / Hold using customer concentration and termination-for-convenience clauses after a CIM that omitted a material litigation.
Hypotheses to test
- Customer concentration and termination-for-convenience clauses reads as Proceed once a CIM that omitted a material litigation is lined up to the same M&A Due Diligence population.
- Customer concentration and termination-for-convenience clauses is closer to Reprice after a CIM that omitted a material litigation; Proceed would over-claim this Separation and Integration extract.
- Walk is still live in customer concentration and termination-for-convenience clauses for customer-contract risk reviewer in a strategic buyer looking at a carve-out from a conglomerate.
- Customer concentration and termination-for-convenience clauses is missing the fact customer-contract risk reviewer needs after a CIM that omitted a material litigation; stop this M&A Due Diligence close.
Analysis required
- Name the document customer-contract risk reviewer still needs before signing.
- Test whether a CIM that omitted a material litigation is a diligence gap, a price chip, or a walk-away.
- Separate a one-off add-back from a recurring earnings issue in customer concentration and termination-for-convenience clauses.
- For this M&A Due Diligence Separation and Integration file, read customer concentration and termination-for-convenience clauses against a CIM that omitted a material litigation and write the one fact that would move a top customer is actually sticky for customer-contract risk reviewer.
Recommendation
Choose Proceed / Reprice / Walk / Hold on this M&A Due Diligence / Separation and Integration packet (customer concentration and termination-for-convenience clauses after a CIM that omitted a material litigation). The follow-on Separation and Integration action is what customer-contract risk reviewer does next: implement the option, assign an owner, and log the missing fact.
Explore more
More M&A Due Diligence prompts
- Assess whether related-party sales should be backed out of valuation (d51b79)
- Assess whether a top customer is actually sticky (feb8b9)
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- Assess whether management can run this without the founder (107061)
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