Assess whether deprecation of a legacy scorecard creates a governance gap

Situation

In a bank preparing for a model-risk exam, EU AI Act high-risk classification worksheet is the evidence after a customer complaint that a chatbot invented a refund policy. HR analytics governance lead has to pick Policy or governance breach or Model defect for this AI Governance Policy and Oversight close using EU AI Act high-risk classification worksheet.

Decision

HR analytics governance lead in a bank preparing for a model-risk exam must choose Policy or governance breach / Model defect / Dual failure / Hold for the missing fact using EU AI Act high-risk classification worksheet after a customer complaint that a chatbot invented a refund policy.

Hypotheses to test

• HR analytics governance lead can defend Policy or governance breach from EU AI Act high-risk classification worksheet after a customer complaint that a chatbot invented a refund policy in a AI Governance challenge.
• HR analytics governance lead cannot defend Policy or governance breach from EU AI Act high-risk classification worksheet; Model defect is what the extract actually supports after a customer complaint that a chatbot invented a refund policy.
• A customer complaint that a chatbot invented a refund policy never reached the population in EU AI Act high-risk classification worksheet — reopen intake, do not close deprecation of a legacy.
• Two facts in EU AI Act high-risk classification worksheet after a customer complaint that a chatbot invented a refund policy conflict for HR analytics governance lead; hold this Policy and Oversight file.

Analysis required

• Reproduce the incident row in EU AI Act high-risk classification worksheet and say whether it ever touched production data.
• Split policy-or-governance failure from a model defect using prompts, outputs, and human edits in EU AI Act high-risk classification worksheet.
• Reproduce the incident row in EU AI Act high-risk classification worksheet and say whether it ever touched production data.
• For this AI Governance Policy and Oversight file, read EU AI Act high-risk classification worksheet against a customer complaint that a chatbot invented a refund policy and write the one fact that would move deprecation of a legacy for HR analytics governance lead.

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