Assess whether a policy change would reduce error without harming access

Situation

Identity-proofing exception queue arrived with a recoupment that would make a household homeless for issuance-system integrity manager. That is a Public Benefits Compliance and Integrity Operations decision on a policy change would in a child-care subsidy program with related-provider clusters.

Decision

Issuance-system integrity manager in a child-care subsidy program with related-provider clusters must choose Pay or continue / Recoup / Deny / Hold using identity-proofing exception queue after a recoupment that would make a household homeless.

Hypotheses to test

• Authorize Pay or continue now; identity-proofing exception queue already has the discriminator after a recoupment that would make a household homeless.
• Keep Recoup in force until identity-proofing exception queue is completed after a recoupment that would make a household homeless for issuance-system integrity manager.
• Treat identity-proofing exception queue as Deny because both readings appear after a recoupment that would make a household homeless.
• Refuse a Public Benefits close: issuance-system integrity manager does not have the page a policy change would turns on in identity-proofing exception queue.

Analysis required

• Quantify overpayment if a policy change would is wrong.
• Separate a case-level error from a program-design failure in a child-care subsidy program with related-provider clusters.
• Match household facts in identity-proofing exception queue to the rule that pays the benefit.
• For this Public Benefits Compliance and Integrity Operations file, read identity-proofing exception queue against a recoupment that would make a household homeless and write the one fact that would move a policy change would for issuance-system integrity manager.

Recommendation

Choose Pay or continue / Recoup / Deny / Hold on this Public Benefits / Compliance and Integrity Operations packet (identity-proofing exception queue after a recoupment that would make a household homeless). The follow-on Compliance and Integrity Operations action is what issuance-system integrity manager does next: implement the option, assign an owner, and log the missing fact.