Assess whether a policy change would reduce error without harming access

Situation

The Compliance and Integrity Operations desk packet is recoupment aging versus collectability after an identity-proofing vendor outage that opened a manual path. UI identity-fraud caseworker in a TANF office with thin work-participation documentation must name Pay or continue or Recoup for this Public Benefits file. UI identity-fraud caseworker in a TANF office with thin work-participation documentation has to name Pay or continue or Recoup for this Public Benefits Compliance and Integrity Operations file.

Decision

UI identity-fraud caseworker in a TANF office with thin work-participation documentation must choose Pay or continue / Recoup / Deny / Hold using recoupment aging versus collectability after an identity-proofing vendor outage that opened a manual path.

Hypotheses to test

• Recoupment aging versus collectability reads as Pay or continue once an identity-proofing vendor outage that opened a manual path is lined up to the same Public Benefits population.
• Recoupment aging versus collectability is closer to Recoup after an identity-proofing vendor outage that opened a manual path; Pay or continue would over-claim this Compliance and Integrity Operations extract.
• Deny is still live in recoupment aging versus collectability for UI identity-fraud caseworker in a TANF office with thin work-participation documentation.
• Recoupment aging versus collectability is missing the fact UI identity-fraud caseworker needs after an identity-proofing vendor outage that opened a manual path; stop this Public Benefits close.

Analysis required

• Test eligibility, recoupment, and improper-payment facts in recoupment aging versus collectability after an identity-proofing vendor outage that opened a manual path.
• Quantify overpayment if a policy change would is wrong.
• Separate a case-level error from a program-design failure in a TANF office with thin work-participation documentation.
• For this Public Benefits Compliance and Integrity Operations file, read recoupment aging versus collectability against an identity-proofing vendor outage that opened a manual path and write the one fact that would move a policy change would for UI identity-fraud caseworker.

Recommendation

Choose Pay or continue / Recoup / Deny / Hold on this Public Benefits / Compliance and Integrity Operations packet (recoupment aging versus collectability after an identity-proofing vendor outage that opened a manual path). The follow-on Compliance and Integrity Operations action is what UI identity-fraud caseworker does next: implement the option, assign an owner, and log the missing fact.