Assess whether a policy change would reduce error without harming access

Situation

After an identity-proofing vendor outage that opened a manual path, TANF work-hours that cannot be corroborated is what housing-subsidy fraud investigator can touch in a housing authority with overlapping subsidy households. Public Benefits will live with Pay or continue versus Recoup on this Recoupment and Policy file.

Decision

Housing-subsidy fraud investigator in a housing authority with overlapping subsidy households must choose Pay or continue / Recoup / Deny / Hold using TANF work-hours that cannot be corroborated after an identity-proofing vendor outage that opened a manual path.

Hypotheses to test

• Authorize Pay or continue now; TANF work-hours that cannot be corroborated already has the discriminator after an identity-proofing vendor outage that opened a manual path.
• Keep Recoup in force until TANF work-hours that cannot be corroborated is completed after an identity-proofing vendor outage that opened a manual path for housing-subsidy fraud investigator.
• Treat TANF work-hours that cannot be corroborated as Deny because both readings appear after an identity-proofing vendor outage that opened a manual path.
• Refuse a Public Benefits close: housing-subsidy fraud investigator does not have the page a policy change would turns on in TANF work-hours that cannot be corroborated.

Analysis required

• Separate a case-level error from a program-design failure in a housing authority with overlapping subsidy households.
• Match household facts in TANF work-hours that cannot be corroborated to the rule that pays the benefit.
• Trace the notice and appeal path housing-subsidy fraud investigator must preserve.
• For this Public Benefits Recoupment and Policy file, read TANF work-hours that cannot be corroborated against an identity-proofing vendor outage that opened a manual path and write the one fact that would move a policy change would for housing-subsidy fraud investigator.

Recommendation

Choose Pay or continue / Recoup / Deny / Hold on this Public Benefits / Recoupment and Policy packet (TANF work-hours that cannot be corroborated after an identity-proofing vendor outage that opened a manual path). Lead with the Public Benefits option TANF work-hours that cannot be corroborated can support after an identity-proofing vendor outage that opened a manual path, then the two facts that force it, then the Monday action for housing-subsidy fraud investigator in a housing authority with overlapping subsidy households.