Assess whether the system is high-risk under the EU AI Act from EU AI Act

Situation

EU AI Act high-risk classification worksheet arrived with a customer complaint that a chatbot invented a refund policy for vendor-diligence reviewer for AI tools. That is a AI Governance Inventory and Regulatory Fit decision on the system is high-risk in a retailer using generative AI in customer service.

Decision

Vendor-diligence reviewer for AI tools in a retailer using generative AI in customer service must choose Policy or governance breach / Model defect / Dual failure / Hold for the missing fact using EU AI Act high-risk classification worksheet after a customer complaint that a chatbot invented a refund policy.

Hypotheses to test

• Authorize Policy or governance breach now; EU AI Act high-risk classification worksheet already has the discriminator after a customer complaint that a chatbot invented a refund policy.
• Keep Model defect in force until EU AI Act high-risk classification worksheet is completed after a customer complaint that a chatbot invented a refund policy for vendor-diligence reviewer for AI tools.
• Treat EU AI Act high-risk classification worksheet as Dual failure because both readings appear after a customer complaint that a chatbot invented a refund policy.
• Refuse a AI Governance close: vendor-diligence reviewer for AI tools does not have the page the system is high-risk turns on in EU AI Act high-risk classification worksheet.

Analysis required

• Map the approved-use case to the system the system is high-risk would bind.
• Check intended purpose and inventory status against EU AI Act / exam-readiness language after a customer complaint that a chatbot invented a refund policy.
• Map the approved-use case to the system the system is high-risk would bind.
• For this AI Governance Inventory and Regulatory Fit file, read EU AI Act high-risk classification worksheet against a customer complaint that a chatbot invented a refund policy and write the one fact that would move the system is high-risk for vendor-diligence reviewer for AI tools.

Recommendation

Choose Policy or governance breach / Model defect / Dual failure / Hold for the missing fact on this AI Governance / Inventory and Regulatory Fit packet (EU AI Act high-risk classification worksheet after a customer complaint that a chatbot invented a refund policy). If EU AI Act high-risk classification worksheet cannot force a AI Governance label under Inventory and Regulatory Fit, stop. If EU AI Act high-risk classification worksheet after a customer complaint that a chatbot invented a refund policy cannot support Policy or governance breach versus Model defect on this AI Governance Inventory and Regulatory Fit close, vendor-diligence reviewer for AI tools must leave the classification unresolved and name the missing control or provenance fact.