Assess whether a top customer is actually sticky (7f42fe)
August 31, 2026 · SmartSolo
Situation
Buy-side QoE lead in a roll-up of three regional service companies has one working extract — working-capital peg versus seasonal reality — after IT diligence showing two ERPs and no chart of accounts map. If working-capital peg versus seasonal reality cannot support a top customer is actually sticky, the honest M&A Due Diligence output is hold.
Decision
Buy-side QoE lead in a roll-up of three regional service companies must choose Proceed / Reprice / Walk / Hold using working-capital peg versus seasonal reality after IT diligence showing two ERPs and no chart of accounts map.
Hypotheses to test
- IT diligence showing two ERPs and no chart of accounts map is noise around an already-controlled People and Contracts process in a roll-up of three regional service companies, given working-capital peg versus seasonal reality.
- IT diligence showing two ERPs and no chart of accounts map is the event in working-capital peg versus seasonal reality that forces Proceed for buy-side QoE lead under M&A Due Diligence.
- Working-capital peg versus seasonal reality shows a one-file miss after IT diligence showing two ERPs and no chart of accounts map, not a People and Contracts program failure.
- Working-capital peg versus seasonal reality cannot decide a top customer is actually sticky yet after IT diligence showing two ERPs and no chart of accounts map; hold is the only M&A Due Diligence close a roll-up of three regional service companies can defend.
Analysis required
- Map reps, earnout mechanics, and integration risk a roll-up of three regional service companies would inherit.
- Tie quality-of-earnings, working-capital, and contingent items in working-capital peg versus seasonal reality to a top customer is actually sticky.
- Name the document buy-side QoE lead still needs before signing.
- For this M&A Due Diligence People and Contracts file, read working-capital peg versus seasonal reality against IT diligence showing two ERPs and no chart of accounts map and write the one fact that would move a top customer is actually sticky for buy-side QoE lead.
Recommendation
Choose Proceed / Reprice / Walk / Hold on this M&A Due Diligence / People and Contracts packet (working-capital peg versus seasonal reality after IT diligence showing two ERPs and no chart of accounts map). The follow-on People and Contracts action is what buy-side QoE lead does next: implement the option, assign an owner, and log the missing fact.
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