Assess whether an agent may take actions without a human gate (d01f7e)

Situation

After a business unit that already went live without a risk tier, shadow-IT chatbot connected to customer PII is what board AI liaison can touch in a retailer using generative AI in customer service. AI Governance will live with Policy or governance breach versus Model defect on this Policy and Oversight file.

Decision

Board AI liaison in a retailer using generative AI in customer service must choose Policy or governance breach / Model defect / Dual failure / Hold for the missing fact using shadow-IT chatbot connected to customer PII after a business unit that already went live without a risk tier.

Hypotheses to test

• A business unit that already went live without a risk tier is noise around an already-controlled Policy and Oversight process in a retailer using generative AI in customer service, given shadow-IT chatbot connected to customer PII.
• A business unit that already went live without a risk tier is the event in shadow-IT chatbot connected to customer PII that forces Policy or governance breach for board AI liaison under AI Governance.
• Shadow-IT chatbot connected to customer PII shows a one-file miss after a business unit that already went live without a risk tier, not a Policy and Oversight program failure.
• Shadow-IT chatbot connected to customer PII cannot decide an agent may take yet after a business unit that already went live without a risk tier; hold is the only AI Governance close a retailer using generative AI in customer service can defend.

Analysis required

• Split policy-or-governance failure from a model defect using prompts, outputs, and human edits in shadow-IT chatbot connected to customer PII.
• Reproduce the incident row in shadow-IT chatbot connected to customer PII and say whether it ever touched production data.
• Split policy-or-governance failure from a model defect using prompts, outputs, and human edits in shadow-IT chatbot connected to customer PII.
• For this AI Governance Policy and Oversight file, read shadow-IT chatbot connected to customer PII against a business unit that already went live without a risk tier and write the one fact that would move an agent may take for board AI liaison.

Recommendation

Choose Policy or governance breach / Model defect / Dual failure / Hold for the missing fact on this AI Governance / Policy and Oversight packet (shadow-IT chatbot connected to customer PII after a business unit that already went live without a risk tier). The follow-on Policy and Oversight action is what board AI liaison does next: implement the option, assign an owner, and log the missing fact.