Assess whether a shadow system must be decommissioned this quarter (c44a3d)

Situation

A shadow system must sits with board AI liaison because a customer complaint that a chatbot invented a refund policy hit a retailer using generative AI in customer service. Evidence is agentic-workflow permission matrix; write the AI Governance Policy and Oversight option that extract can carry.

Decision

Board AI liaison in a retailer using generative AI in customer service must choose Policy or governance breach / Model defect / Dual failure / Hold for the missing fact using agentic-workflow permission matrix after a customer complaint that a chatbot invented a refund policy.

Hypotheses to test

• Agentic-workflow permission matrix reads as Policy or governance breach once a customer complaint that a chatbot invented a refund policy is lined up to the same AI Governance population.
• Agentic-workflow permission matrix is closer to Model defect after a customer complaint that a chatbot invented a refund policy; Policy or governance breach would over-claim this Policy and Oversight extract.
• Dual failure is still live in agentic-workflow permission matrix for board AI liaison in a retailer using generative AI in customer service.
• Agentic-workflow permission matrix is missing the fact board AI liaison needs after a customer complaint that a chatbot invented a refund policy; stop this AI Governance close.

Analysis required

• Split policy-or-governance failure from a model defect using prompts, outputs, and human edits in agentic-workflow permission matrix.
• Reproduce the incident row in agentic-workflow permission matrix and say whether it ever touched production data.
• Split policy-or-governance failure from a model defect using prompts, outputs, and human edits in agentic-workflow permission matrix.
• For this AI Governance Policy and Oversight file, read agentic-workflow permission matrix against a customer complaint that a chatbot invented a refund policy and write the one fact that would move a shadow system must for board AI liaison.

Recommendation

Choose Policy or governance breach / Model defect / Dual failure / Hold for the missing fact on this AI Governance / Policy and Oversight packet (agentic-workflow permission matrix after a customer complaint that a chatbot invented a refund policy). If agentic-workflow permission matrix cannot force a AI Governance label under Policy and Oversight, stop. If agentic-workflow permission matrix after a customer complaint that a chatbot invented a refund policy cannot support Policy or governance breach versus Model defect on this AI Governance Policy and Oversight close, board AI liaison must leave the classification unresolved and name the missing control or provenance fact.